Privacy Policy

What This Policy Covers

This policy covers barnardappliancerepair.com, the website of Barnard Appliance Repair Inc.It explains what the site collects when you contact us and how that information is used. It was last updated October 6, 2026.

Information You Send

The service request form asks for your first and last name, phone number, email address, and the appliance or service you select. You can also add optional notes and tell us how you heard about us. The form records the page it was sent from.

When the form reaches our server, it records the referring page, campaign tags in the page address, and the browser user-agent string. The IP address is converted to a one-way hash before it is stored. These records help us route the request, confirm delivery, and identify automated spam. To keep that context when you move to the request form, your browser holds the first page of your visit, the website that sent you (its domain only, never your search terms), any campaign tags, and whether you arrived through an ad in its session storage until 30 minutes pass without a page view. It is sent to us only when you submit the form.

How We Use It

We use the information to answer your request, schedule service, prepare for the appointment, and keep a record of the request. We do not sell or rent contact-form information, and we do not add it to a marketing list.

Where It Goes

Vercel runs the website. Supabase stores the service request. Resend sends it to our email inbox. Slack receives request details, including your name, contact information, selected service, and any notes, along with delivery alerts so a failed email can be caught. These providers handle the information as part of running the form and delivering the request.

Website Analytics

The site uses Google Analytics to record page views, clicks on phone links, and successful form submissions. Contact-form fields are not sent to Google Analytics. Google may collect device, browser, and general location data and may set analytics cookies under its own privacy terms. The site does not run advertising pixels or session recording.

Call Tracking

Phone numbers shown on the site may be CallRail forwarding numbers that ring our regular line. CallRail logs the calling number, the time and length of the call, and the source tied to the number that was called, and it sets cookies to remember how a visitor first arrived. Calls are not recorded. CallRail stores text messages sent to these numbers and forwards them to us, and our marketing provider receives email notices of texts and missed calls.

Keeping and Removing It

Contact records are kept while we respond to the request and as needed for business, warranty, tax, or legal records. To ask what information we have, correct it, or request deletion, call (215) 960-7521 or email barnardappliancerepair@gmail.com. You can also use the contact form.

Children

This website is intended for adults arranging appliance service. We do not knowingly collect personal information from children under 13.

Changes

If this policy changes, the updated version will replace it here with a new date.